Cossiga Warranty
Built to perform.
Backed to match.
Straightforward warranty support for Cossiga equipment across Australia and New Zealand.
Australia • New ZealandOur commitment to you
Cossiga equipment is designed and manufactured for long-term, reliable performance.
We provide a 24-month Parts & Labour warranty covering manufacturing defects from the date of purchase. This warranty is an additional benefit provided by Cossiga and applies when the equipment is installed, operated and maintained in accordance with Cossiga requirements.
Cossiga may offer complimentary commissioning services for selected equipment or installations. Commissioning can help identify and resolve potential installation or operational issues early and provide guidance on correct equipment operation. Contact Cossiga to enquire about commissioning availability.
What’s covered
If a manufacturing defect occurs during the warranty period, Cossiga will, at its discretion:
- Repair or replace the defective part or equipment.
- Provide an appropriate remedy in line with this warranty.
What’s not covered
- Incorrect installation, misuse, neglect or operation outside specifications.
- Normal wear and tear or consumable items such as gaskets, seals, lights, filters, glass or similar components.
- Lack of maintenance, including dirty condensers, blocked airflow or improper cleaning practices.
- Unauthorised repairs, modifications, tampering or use of non-genuine parts.
Full exclusions are detailed in the Cossiga Warranty Policy.
What we ask from you
Looking after your equipment
- Ensure the equipment is installed, operated and maintained in accordance with Cossiga specifications, including use within the recommended operating environment.
- Preventative maintenance should be carried out by a qualified service technician at least every 4–6 months, in accordance with Cossiga maintenance requirements.
Warranty coverage may be affected where failure to follow requirements caused or contributed to the issue.
How to make a claim
Need help?
- Complete the Service Form or contact Cossiga in your country below.
- Provide proof of purchase and details of the issue.
- Follow any reasonable instructions provided to assess or repair the equipment.
Where a claim is accepted, parts and labour will be covered under this warranty. Any costs not covered will be advised before work proceeds.
Cossiga contact details
Contact your local Cossiga team for warranty or service support.
Cossiga Australia Pty Ltd
11 / 578 Princes Hwy
Noble Park North VIC 3174
Cossiga NZ Ltd.
347 Church Street
Penrose, Auckland 1061
Consumer rights & legal notices
This warranty is provided in addition to any rights you may have under applicable consumer law.
Australia — Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
New Zealand — Consumer Guarantees Act 1993
This warranty is provided in addition to your rights under the Consumer Guarantees Act 1993. You may be entitled to a repair, replacement, refund or compensation if goods or services do not meet the guarantees set out under New Zealand consumer law.
Looking for the fine print?
This page provides a summary of the warranty included with your Cossiga equipment. For complete terms, conditions and exclusions, view the full Cossiga Warranty Policy.
View Full Warranty Policy →